Legal

Fulfillment Policy

How we deliver what you buy, and what happens if you need to change your mind.

What this covers

This Fulfillment Policy explains how Work of the Woods LLC, doing business as Expansion Lab ("Expansion Lab," "we," "us"), delivers its services and handles payment, cancellation, and refunds for purchases made by credit or debit card through our payment processor, Stripe, and through our community platform, Circle. All prices are in U.S. dollars. Prices are shown at checkout or in your written agreement and may change for future purchases with notice.

What we sell and how it is delivered

The Leadership Lab, self-guided. A digital course delivered online at community.expansionlab.io. Access begins immediately at purchase and continues for as long as the program is offered.

The Expansion Community. A paid membership delivered online at community.expansionlab.io, billed monthly or annually, with access to the community, live calls, labs, and resources for the length of your membership.

Coach-led cohorts, executive coaching, enterprise engagements, and speaking. Delivered in person, by video, and by phone according to the written agreement we sign with you. That agreement sets the scope, schedule, fees, and any terms specific to the engagement, and it controls if it differs from this policy.

Payment

Digital products and memberships are paid by card at checkout. Memberships renew automatically on the same date each month or year until cancelled. Engagements are invoiced according to the written agreement. Your card is charged only for what you have purchased or agreed to, and you will receive a receipt by email.

Cancellation

Community membership. You may cancel at any time from your account settings. You keep full access through the end of the billing period you have already paid for, and you will not be charged again.

Self-guided Leadership Lab. A one-time purchase with no recurring charge, so there is nothing to cancel.

Engagements. Cancellation and rescheduling terms are set out in your written agreement.

Refunds

Because our digital products and memberships give immediate access to content, community, and live sessions, all sales are final and refunds are not available for any billing period, including for annual memberships, changes of mind, or unused time.

For coaching, cohort, enterprise, and speaking engagements, refunds are governed by the written agreement. As a general rule, fees are not refundable once work has begun. If we have not performed any of the agreed service during the term of the agreement, you are entitled to a refund of what you paid for it.

If a client becomes unresponsive to our repeated attempts to begin, continue, or complete an engagement for a period of thirty (30) days, we may treat the engagement as abandoned and any fees paid are forfeited, unless the written agreement says otherwise.

Problems and complaints

If something has gone wrong with a purchase or with the delivery of a service, email hello@expansionlab.io with your name, what you purchased, and what happened. We will look into it promptly and respond within five business days. Where a refund is due under this policy or your agreement, we will issue it to the original payment method.

Contact

Questions about this policy can be sent to hello@expansionlab.io, by phone at (949) 533-2388, or by mail to PO Box 2392, Costa Mesa, CA 92628.